We want you to be completely satisfied with your purchase. Learn about our 7-day return policy and how we handle refunds.
You have 7 days after receiving your item to request a return. This gives you time to inspect your purchase and ensure it meets your expectations.
Items must be unworn, unused, with tags attached, and in original packaging. You'll need your receipt or proof of purchase to process the return.
Email us at sales@greenwealth.com to request a return. Include your order number and reason for return.
We'll review your request and send you a return acceptance email with instructions.
Use any courier of your choice to send the package back to us. Include the return acceptance email.
Once received and inspected, we'll process your refund to the original payment method.
Important: Items sent back without first requesting a return will not be accepted. Always wait for our confirmation email before shipping.
Please inspect your order upon reception and contact us immediately if:
Required Documentation:
We need photos and videos of the defective product, along with photos of the packaging and shipping slip to evaluate the issue and make it right.
The following cannot be returned:
Special orders or personalized items made specifically for you.
Items such as Derma Rollers and personal care tools.
Discounted items and gift cards are final sale.
Contact us if you have questions about your specific item.
Want a different size or color? The fastest way to ensure you get what you want is:
This ensures you get the new item quickly without waiting for the return to process.
Once we receive and inspect your return, we'll notify you via email about the approval status.
Note: Processing times may vary depending on your bank or credit card company.
Our customer service team is ready to assist you with any questions about your return or refund.
Response time: Usually within 24 hours
This policy is effective as of January 2024 and applies to all purchases made through our website.